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Hello again Bugaboo

The Beloved Bugaboo

The Beloved Bugaboo

Since I’m in my 8th month of pregnancy, I thought I’d attempt to get my Bugaboo wheels fixed. You see, for about a year now, the Bugaboo has been sitting in our living room with one flat tire. We attempted to fix it but it wouldn’t pump. I went all the way to the store I bought it in called SEGAL (in Talpiot) and they couldn’t help me. They said they don’t do tikkunim, but they gave me the number for Bugaboo Israel- ie: someone named Reut’s cell number. I called Reut and a man picked up. “Can I speak to Reut please?” “eh, Reut isn’t working here anymore. It’s Itzik.” I proceeded to tell Itzik the problem and he said, “Oh we don’t do that.” (Well what do you do then??!?!!) He told me his friend Tzachi works at Chasdei Shmuel and to tell him I spoke to Itzik and he should help me. You see, that’s how it works here. No customer service. No organized anything, but yes my friend so and so can do x for you, just tell him you spoke to me. It’s better than customer service! It’s like everyone’s your long lost Uncle Morty who will do you a favor.

So I made my way to Chasdei Shmuel and they fixed it. Btw- I did have to beg say I spoke to Itzik/or Bugaboo Israel, for them to give me any attention, but it was worth it to get my Bugaboo back.

Website: Chasdei Shmuel website

or More info on Chasdei Shmuel

Phone Number: 02-538-4414

Tips: They open at 10:00 am- so those of you who want to go right after you drop your kids off at gan- don’t bother. Put in a load of laundry first, maybe catch up on some work, then go.
You must ask for Tzachi (he wears a white shirt and velvet kippa, like most of the workers there and is very nice and helpful). He speaks pretty good english.

To get there the easiest way coming from the central bus station or the entrance to the city, you can go all the way down (or up) Yirmiyahu street till the big intersection called Shmuel HaNavi St. Make a left and your first left is Ezrat (or Ezras) Torah neighborhood. Make the first right and go down the hill. You’ll see the store on the left.

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